Careers

Interested in a career in cycling and the bicycle business? Become a member of the Felt Team. Be a part of one of the most exciting and dynamic companies in the sport and industry today. Unless otherwise stated, all full-time positions enjoy 401k, medical, dental and holiday benefits. Salaries are commensurate with experience and related capabilities.
 
It is the policy of Felt Racing, LLC to afford full equal employment opportunity to qualified employees and applicants, regardless of their race, color, religion, sex, national origin, age, physical or mental handicaps, military or veteran status, sexual preference, or any other protected condition or characteristic in conformity with all applicable federal, state and local laws and regulations.  EOE M/F/D/V
 

Dealer Support Representative
 
This job is located in our Ontario, California office.  Felt Bicycles is looking for that person who understands the value created by superior Dealer Support / Customer Service. As a member of the Felt Dealer Support Team, you would interact directly with Felt Bicycle Dealers and Consumers. You would also work with other departments within Felt to help identify and resolve any potential issues relating to Dealer Support / Customer Service.
 
General Duties and Responsibilities:

  • Deal directly with dealers and consumers either by telephone, email, etc.
  • Respond promptly to dealers and consumers inquiries
  • Handle and resolve dealer and consumer complaints
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Process orders, forms, applications and requests
  • Direct requests and unresolved issues to the appropriate resource if necessary
  • Keep records of dealer and consumer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Communicate and coordinate with internal departments
  • Follow up on dealer and consumer interactions
  • Provide dealers and consumer support so that they understand they are riding the best bicycles in the world.
Necessary Skills and Experience:
  • Bicycle industry experience.
  • Excellent computer skills.
  • Attention to detail.
  • Clear communication skills.
As a relatively young company, the demands of the various departments and the tasks of employees within each department are changing all the time.  The outline of duties shown here is a representative list of the general duties this Dealer Support representative may be asked to perform and is not intended to be all-inclusive.  It is in our Felt culture to use the skill set of all our employees to their fullest potential and to give our employees all the tools necessary to succeed in their job.
 
Interested parties should submit resume and cover letter to Jay Duehring at: JayDuehring @ FeltBicycles.com
 
Dealer Support Manager
 
Position Summary:

This job is located in our Ontario, California office. Felt Bicycles is looking for that person who understands the value created by superior dealer support and customer service. As a manager of the Felt Bicycles Dealer Support team, you will manage the Dealer Support department and oversee daily interaction between Dealer Support and bicycle shop owners, employees and customers. You will also work and interact with other departments within Felt Bicycles to help identify and resolve any potential issues relating to dealer support and customer service.

Reports to: Logistics/Dealer Support Operations Manager

Job Responsibilities:
  • Direct the work flow of the Dealer Support department
  • Oversee the entry of orders, shipments and returns
  • Ensure the Dealer Support department is trained in all aspects of customer service
  • Provide performance evaluations and suggest improvements
  • Maintain an intimate knowledge of dealer and customer needs
  • Use Felt’s ERP system to analyze dealer and customer issues
  • Ensure highest possible quality of dealer and customer interaction
  • Communicate with and build long-term relationships with the dealers and customers
  • Communicate with and build long-term relationships with all inside and outside sales reps
  • Communicate with and build long-term relationships with all departments within Felt
  • Suggest improvements to the various processes and procedures within Felt
  • Manage dealer support inventory
  • Provide daily/weekly/monthly reports
  • Make dealers and consumers feel they are riding the best bicycles in the world.  Period.
Qualifications:
  • 3 or more years of bicycle industry experience
  • 3 or more years of direct front line employee supervision
  • Strong leadership skills
  • Strong analytical skills and attention to detail
  • Strong knowledge and use of Microsoft Word, Excel and Outlook
  • Strong mechanical aptitude
  • Strong communication skills
  • Ability to remain calm and level headed even when handling difficult situations
  • Understanding of bicycle frame materials, construction and finishes
  • 4 year college degree in or 2 additional years of bicycle industry experience
As a relatively young company, the demands of the various departments and the tasks of employees within each department are changing all the time.  The outline of duties shown here is a representative list of the general duties this Dealer Support Manager may be asked to perform and is not intended to be all-inclusive.  It is in our Felt culture to use the skill set of all our employees to their fullest potential and to give our employees all the tools necessary to succeed in their job.
 
Interested parties should submit resume and cover letter to Jay Duehring at: JayDuehring @ FeltBicycles.com